Job Location: Sydney/ Perth/ Melbourne

Eligibility: Valid work eligibility within Australia

‍Job Experience: 8 to 13 years

Job Description:

The Duck Creek Business Analyst plays a crucial role in analyzing and documenting business requirements for insurance platforms powered by Duck Creek technologies. The role requires close collaboration with stakeholders to gather requirements, define solutions, and support the configuration and deployment of Duck Creek applications, ensuring alignment with business goals.

·        6+years of experience as a Business Analyst in the insurance domain (preferably P&C Insurance).

·        Hands-on experience with Duck Creek Policy, Billing, Claims, or Insights modules.

·        Familiarity with Duck Creek Author, Forms, and Rating is highly desirable.

·        Proficiency in documenting requirements using tools like JIRA, Confluence, or other project management tools.

·        Knowledge of integration workflows, APIs, and web services within Duck Creek systems.

·        Understanding XML, JSON, and SQL for data analysis and mapping is a plus.

·        Ability to manage multiple priorities and work in a fast-paced, dynamic environment.

·        Exceptional attention to detail and organizational skills.

Preferred Certifications:

·        Duck Creek Certifications (Policy, Billing, Claims).

·        Agile certifications like Certified Scrum Master(CSM) or Product Owner (CSPO).

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Responsibilities:

Requirements Gathering and Documentation

·        Collaborate with business stakeholders to gather, analyze, and document functional and technical requirements.

·        Develop use cases, user stories, process flows and business rules specific to Duck Creek applications.

·        Act as the key point of contact for clarifying requirements during the project lifecycle.

Solution Design and Validation

·        Translate business requirements into Duck Creek-specific configurations and workflows.

·        Work with solution architects and developers to design and validate Duck Creek configurations.

·        Ensure the solutions meet business needs and comply with industry standards.

Stakeholder Communication and Collaboration

·        Facilitate meetings with cross-functional teams including business users, technical teams, and project managers.

·        Communicate effectively to ensure alignment between business requirements and technical deliverables.

·        Provide regular updates to stakeholders on project progress and address any concerns.

Testing and Quality Assurance

·        Collaborate with QA teams to define test plans, test cases, and acceptance criteria for Duck Creek solutions.

·        Participate in user acceptance testing (UAT),troubleshoot issues, and ensure deliverables meet business expectations.

Training and Support

·        Assist in the preparation of training materials and provide training to end-users on Duck Creek functionalities.

·        Provide post-implementation support to resolve issues and ensure smooth adoption.